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Privacy Policy

 

Privacy Notice for Castings Drainage Supplies Limited

Castings Drainage Supplies established in November 2012 are distributors of Civils Drainage products and allied products.

Having moved to our new depot in Bracknell in February 2016 it has enabled us to expand our stock range and enabled us to use the M3 and M4 corridors into London and the surrounding area.

Our staff have been working within the industry for over 20 years and offer a high level of technical knowledge and expertise.

We are stockists of Ductile Iron Manhole covers and Gully grates, we also stock a wide range of steel covers and offer a bespoke fabrication of specials including Manhole Ladders.

We also stock Aco Linear Drainage that is a world leader in the design, development and implementation of sustainable surface water management systems.

We value our customers and your data and will only ask for, and retain, data which is relevant to the values of the organisation.

We are not in the business of selling or trading mailing lists with other organisations or third parties for marketing purposes.

This Privacy Notice gives detailed information of when and why we collect your personal information, how it is used and stored, and the limited conditions under which we may disclose it others. This notice is designed to comply with the following acts: UK Data Protection Act 1998, The Data Protection Bill 2017-19, EU Data Protection Directive 1995 (DPD) and the General Data Protection Regulation 2018 (GDPR).

Our registered address is: Castings Drainage Supplies Ltd, Unit 21, Bilton Industrial Estate, Lovelace Road, Bracknell, Berkshire RG12 8YT.
Our Company Number is: 08304400

Our privacy policy principles:
•    We will never spam you with irrelevant emails
•    You may opt out or into our email communications at any time
•    You have the right to ask us to show you any information we may hold on you
•    We will never sell, rent, make public or distribute your personal information
•    We will not share your personal data with anyone unless for agreed and specific reasons
•    Data is a liability and therefore should only be collected and processed when absolutely necessary

Types of data that we collect:
Contact forms
We collect the following information about you when you contact the organisation:
•    Full name
•    Email address
•    Telephone number
•    Business address

The personal data we control and process for employees is covered in our data protection policy.
Your data will not be processed outside of the EU or EEA.

Third Parties
We occasionally share data with a third party Sage Pay; please find their privacy link https://www.sage.com/en-gb/legal/privacy-and-cookies/

Please be assured that we do not share your personal or personally identifiable details with any other company.

Purchasing products or services from Castings Drainage Supplies Limited
When you purchase items through us in person or online, your name, address data, email and contact number will be stored in our IT and purchasing systems.  

Please be assured that we do not share your personal or personally identifiable details with any other company without your consent.

Storage
The personal information given to us is stored on our internal database, is password protected and only accessible by some of our staff for the purposes of carrying out services for you.  For employees, please see our data protection policy.

Legal basis for processing your information
We will always access your personal information on a lawful basis and in particular on the grounds set out below:

Performance of a contract
If you enter into a contract for goods and services, we will need a certain amount of information to ensure the completion of the contract.  

If you do not provide the information set out in this paragraph, then we may not be able to provide the service to you.

Legitimate Interest
We may use your name or contact details to tell you about our events which we think may be of interest to you.  You can ask us to stop doing so at any time.

We may use some of your personal information for statistical purposes when we evaluate our goods and services.

The above is done on the basis that it is in the legitimate interest of our organisation, for the purpose of networking and marketing.

Consent
We may ask your consent to store your data so that we can inform you of goods and services which are relevant to your organisation.  You can withdraw your consent at any time.

Legal obligation
We may also disclose your personal information, without your permission, to the extent that we are required to do so by law or regulation.

Data minimisation
We will only collect the minimum amount of data. It will be kept only for as long as is necessary for the purpose for which it was collected to comply with our legal and contractual obligations.  For example: we will keep your details whilst you are a client for six years after in line with HMRC guidance. The details will be deleted after that period.  You can unsubscribe from the mailing list at any time and we will ensure that you are no longer contacted.

Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold.  Email your request to us titled ‘Data protection information request’ at insert neutral email address here.  We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
 
Telephone calls
If you have given us your telephone number, we may use it to contact you to suggest products or services.   You can ask us to delete your telephone number at any time.  

Telephone calls may also be used for fact verification if needed. (e.g. check a trade or some other process)

Changes to this privacy notice
This privacy notice has been introduced as a result of the General Data Protection Regulation, in May 2018.  It will be reviewed and updated as necessary with regard to changes in legislation or case law and to ensure it remains fit for purpose.

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